FROM LOYALTY

TO ADVOCATE

Understand customer satisfaction in 30 seconds

 

Customer satisfaction lies at the very heart of retention. In fact, as much as 50% of consumers will take their business elsewhere within a day of experiencing poor service.

 

Database Hotspot includes a built-in customer satisfaction index where you can proactively ask your customers to rate their experience with your service or product. All feedback is centrally stored and tracked by customer, month, and year so that you can identify trends, patterns, and areas of concern.

 

Armed with this information, you can immediately reach out to dissatisfied customers, proactively address potential issues, or improve overall customer experience.

SET UP A CUSTOMER SATISFACTION INDEX IN 30 SECONDS

Step 1: Log into Database Hotspot

 

Step 2: Navigate to the Loyalty & referral rules tab

 

Step 3: Choose how often you want to ask for customer feedback

 

Step 4: Set up your email and SMS message

 

Step 5: Click Save

 

Step 6: Sit back and let the system do the rest

Step 7: Check your dashboard at least once a week

THE CUSTOMER JOURNEY

Step 1: Customer visits your store

Step 2: Gets email or SMS to rate their experience

Step 3: Replies to email or SMS with rating

 

Step 4: Response is captured on Database Hotspot platform

GET STARTED FOR FREE

Kick-start your customer retention journey with a free 30-day trial. You will have full access to the Database Hotspot system with the option of signing up for a paid subscription after your trial expires.