FROM LOYALTY
TO ADVOCATE
Understand customer satisfaction in 30 seconds
Customer satisfaction lies at the very heart of retention. In fact, as much as 50% of consumers will take their business elsewhere within a day of experiencing poor service.
Database Hotspot includes a built-in customer satisfaction index where you can proactively ask your customers to rate their experience with your service or product. All feedback is centrally stored and tracked by customer, month, and year so that you can identify trends, patterns, and areas of concern.
Armed with this information, you can immediately reach out to dissatisfied customers, proactively address potential issues, or improve overall customer experience.
SET UP A CUSTOMER SATISFACTION INDEX IN 30 SECONDS
Step 1: Log into Database Hotspot
Step 2: Navigate to the Loyalty & referral rules tab
Step 3: Choose how often you want to ask for customer feedback
Step 4: Set up your email and SMS message
Step 5: Click Save
Step 6: Sit back and let the system do the rest
Step 7: Check your dashboard at least once a week
THE CUSTOMER JOURNEY
Step 1: Customer visits your store
Step 2: Gets email or SMS to rate their experience
Step 3: Replies to email or SMS with rating
Step 4: Response is captured on Database Hotspot platform
GET STARTED FOR FREE
Kick-start your customer retention journey with a free 30-day trial. You will have full access to the Database Hotspot system with the option of signing up for a paid subscription after your trial expires.